Privacy Policy / Data Protection

The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website (the “Site”) and looking at our proper-ty/services, we want you to trust that the information that you have provided to us is being proper-ly managed and protected.

This Privacy Policy is issued by Four Gorillas Lodge, which includes its parents, subsidiaries, and affiliates, and covers information collected and used by the Lodge in the course of its business. Your information may be collected and used by the Lodge through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.

The information we collect

In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Lodge. Information collected during the course of the reservation and during your stay may include:

• Your name, email address, home and business address, phone number, nationality and payment card information; and
• Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the Hotel.

This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

How we use the information

We use the information collected from you primarily to fulfill your reservation. Prior to your stay, this may include sending your information to the Lodge or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new lodge locations and services and other market research.